Frequently Asked Questions
How long will my food last?
Once it's delivered, get it straight in the freezer as soon as possible. You can expect most of our products to last up to 18 months, in a frozen state!
How long does it take before you'll send my order?
It all depends on what time you place the order. If placed before 12pm, we hope to get the courier to pick it up on the same day and then deliver it within 24 hours of leaving our premises. Any orders placed after midday will take at least 48 hours.
How fresh is your food?
Once prepared, our foods are flash frozen which keeps all the goodness inside and tastes just as good as if it were only made the hour before being cooked!
I'm planning a big event. Can you supply us the food even if its not listed on your website?
Of course we can! Fill out the form on the contact us page and let's have a chat!
Where do you deliver to in the United Kingdom?
Anywhere that's mainland UK which we can get our food to within 36 hours of it leaving our facility!
Why is your food expensive compared to Supermarket prices?
This isn't your typical shop bought food, this is gourmet style and restaurant quality!
Only the freshest and finest ingredients have been used in our foods!
What happens if I order some food and something goes wrong?
Simple! Fill in the form on our contacts page and we'll be in touch as soon as possible. We don't like having upset customers, so we'll do our best to make things right, if we are at fault!
I don't have a rep in my area! Can i still order foods?
Of course! Simply order it online!
Is there a rep in my local area?
If you've seen a Neptune's Table van near by, then yes! Otherwise, we can't really say as our reps customers information is confidential to them only. Maybe enquire on a local Facebook group!